Refund policy
RETURN & REFUND POLICY
At KingdomCapsCo, we want you to be pleased with your purchase. Please review the following policy before placing your order.
RETURNS & EXCHANGES
Many KingdomCapsCo products are made or produced specifically when an order is placed. Because of this, we generally cannot accept returns or exchanges for buyer's remorse, ordering the wrong size, color, or product, or simply changing your mind.
Please carefully review product descriptions, sizing information, colors, and order details before completing your purchase.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your order arrives damaged, defective, misprinted, or you receive an incorrect item, please contact us as soon as possible after receiving your order.
Email: sales@kingdomcapsco.com
Please include:
• Your name
• Order number
• A description of the problem
• Clear photographs showing the item and the issue
We will review the information and, when the claim is approved, work with you toward an appropriate replacement or refund at no additional cost.
ORDER CHANGES & CANCELLATIONS
Because some products may enter production shortly after an order is submitted, changes or cancellations cannot be guaranteed.
If you need to request a change or cancellation, contact us as soon as possible at sales@kingdomcapsco.com. We will make every reasonable effort to help if production has not already begun.
REFUNDS
When a refund is approved, it will be issued to the original payment method. Processing time after issuance may vary depending on your bank or payment provider.
RETURN SHIPPING
Please do not send a product back without first contacting KingdomCapsCo and receiving instructions. The appropriate resolution and whether a physical return is required will depend on the circumstances of the order.
QUESTIONS
If you have questions about an order or this policy, please contact us at:
KingdomCapsCo
Faith Over Everything™